Shop Policies/FAQ



I don’t have a PayPal account. Can I still make a purchase? 


Yes. Click or tap Pay with PayPal and you will be redirected to At the bottom of the page, choose the Pay with Debit or Credit Card option. 


I’m local. Can I pickup my items instead of getting them shipped to me?


Yes. After entering in your contact and shipping informationunder Shipping Method you can choose Standard Shipping or Customer Pickup.


In-store pickup is available at:

Mindless Thoughts Clothing 

1296 State St. New Haven, CT 06511


Shipping/Delivery Times


How long will it take to ship out my item?


Orders are processed Monday-Friday and sent out within 5-8 business days. No orders are pre-made and are processed in the order they are received. Processing times are not delivery estimates as all orders are shipped out through USPS.


How can I track my order?


All orders receive tracking numbers sent to the email address entered at checkout. Due to COVID-19 delays are expected and arrival times may vary. Please contact your local carrier and check for updates. 


I made a mistake when ordering. What do I do?


If you entered in the wrong information please email as soon as possible. Once an order is shipped out you will have to contact your local carrier. 




Am I able to return or exchange an item? 


All sales are final and cannot be returned or exchanged as they are handmade and specific to each customer. Please email if you have any questions or concerns about your order.